Statute

§1. Introduction

  1. This document regulates the rules of operation of the online store (hereinafter: the Store) and the conclusion of contracts for the sale of goods via the Store.
  2. The subject of the Store's activity is the sale of fabrics, decorative pillows, etc. All products available in the Store are brand new.
  3. Whenever these Regulations refer to:
    Seller - it should be understood as: FABRIC WORLD SP.
    Z OO, ul. 11 Listopada 99, 32-440 Sułkowice, NIP 6812084154
    Store - it should be understood as an online store located at www.fabricworld.eu through which the Seller's goods can be purchased,
    Goods - it should be understood as all products sold on-line and offline through the Store,
    Buyers - it should be understood as adult natural persons with full legal capacity, as well as legal persons and organizational units without legal personality, to whom the Civil Code grants legal capacity.
    Consumer - it should be understood as a natural person performing a legal transaction with the entrepreneur not directly related to his business or professional activity, pursuant to art. 221 of the Civil Code.
  4. In order to perform contracts concluded through the Store, contact between the Seller and the Buyer will be via e-mail, telephone or via contact forms available on the website www.fabricworld.eu
  5. The Buyer may contact the Seller by post to the correspondence address: ul. 11 Listopada 99, 32-440 Sułkowice, to the e-mail address: office@fabricworld.eu, by phone at: 692415929 or using the contact details in the Contact tab on the website www.fabricworld.eu
  6. The seller declares that he is a VAT payer.

§2 General rules for using the Store

  1. The Store's offer is valid only within the European Union. All contracts concluded through the Store are concluded only in Polish.
  2. Registration in the Store is necessary to purchase goods online via the Store.
  3. All prices given in the Store are expressed in Polish zlotys (PLN) and include value added tax (VAT) at the rate determined in accordance with the currently applicable regulations.
  4. Information about the goods provided on the Store's website, in particular such as their descriptions, technical and functional parameters and prices, constitute only an invitation to conclude a contract within the meaning of art. 71 of the Civil Code.
  5. The Seller stipulates that differences in color shades are acceptable for technological reasons. In addition, the colors visible on the monitor screen may slightly differ from the original colors of the fabrics due to different types of monitors and their calibration. All types of fabrics indicated on the Store's website are given in centimeters, with a tolerance of about +/- 5 cm.
  6. Placing an order via the Store is tantamount to authorizing the Seller to issue a receipt or invoice without the need to obtain the Buyer's signature.
  7. In the event of a breach by the Buyer of the law, the provisions of these Regulations or the principles of the Privacy Policy, as well as in the event of the Buyer acting in a manner that hinders the operation of the Store or is burdensome for other Buyers, the Seller has the right to deprive the Buyer of the right to use the Store and limit access to all or part of the goods offered in the Store.

§3 Rules for placing orders

  1. Placing an order for goods offered in the Store is possible in three different ways:
    - on-line - via the Store at: www.fabricworld.eu
    - via e-mail to the address office@fabricworld.eu,
  2. The condition for the execution of the order is the correct completion of the order form on the Store's website, providing all the required (marked with *) Buyer's data, including name, surname, address, correspondence address, as well as delivery address, telephone number and e-mail address. The need to provide the above Buyer data also applies to orders placed via e-mail or telephone.
  3. An order placed by the Buyer requires confirmation of its acceptance by the Seller. The Seller confirms the acceptance of the order via e-mail to the e-mail address provided by the Buyer within 24 hours of its submission.
  4. The Buyer may make changes to the order or cancel it until the Seller confirms that the order has been accepted for execution.
  5. If it is impossible to confirm the order due to the fault of the Buyer, in particular as a result of providing incorrect contact details by the Buyer (e.g. telephone number or e-mail address), the order will be canceled within 3 business days.
  6. Placing an order with the obligation to pay is binding and obliges the Buyer to collect the goods and pay for the goods delivered to him.

§4 Order fulfillment time

  1. In the interests of customer satisfaction, the Seller will make every effort to ensure that the Store's offer is updated on an ongoing basis and that the goods in the Store's offer are available.
  2. The order completion time is strictly defined in the offer and ranges from 48 hours to 72 hours from the moment the payment is credited to the Seller's account, and in the case of selecting cash on delivery as the payment method, from the moment of confirmation of the order acceptance by the Seller.
  3. In the case of goods that are not in the Seller's warehouse, their delivery time may be extended to 3 business days, depending on the time of delivery of these goods by suppliers, about which the Buyer will be informed via e-mail.
  4. If the delivery of the goods ordered by the Buyer requires more than 3 working days, the Buyer will be informed about this fact and the planned delivery date by e-mail to the e-mail address indicated by the Buyer.

§5 Delivery

  1. The goods offered through the Store are delivered throughout Poland.
  2. The courier delivers the ordered goods to the address indicated by the Buyer in the form.
  3. The shipment should be delivered to the Buyer on the next working day after the day on which it was sent by the Seller.
  4. If the Buyer has chosen bank transfer as the payment method, the goods are sent only after the Buyer's payment is credited to the Seller's account.
  5. ATTENTION! If you choose the delivery option by a courier company, the delivery of the goods does not include bringing the goods to the destination, so it is necessary to ensure the appropriate number of people to bring the goods to the destination.

§6 Forms of payment

When purchasing goods in the Store, the Buyer has the right to choose the form of payment from the available options:
1. cash on delivery - the fee is paid in cash to the courier upon receipt of the goods.

2. transfer to the provided account number

3. Settlements of transactions by payment card and e-transfer are carried out via Dotpay.pl or Przelewy24.pl

§7 Complaints

  1. The Seller is liable to the Buyer for physical and legal defects of the sold goods on the terms set out in the provisions of the Civil Code, in particular in art. 556 and art. 5561 - 5563 CC
  2. If the goods sold through the Store have defects, the Buyer has the right to file a complaint with the Seller. Complaints are not subject to defects resulting from improper use of the goods by the Buyer.
  3. The Buyer may submit a complaint:
    a) by filling in the complaint form, full details of the defective product should be provided (fill in all fields of the form),
    b) in person at the Seller's company at the following address: ul.
    11 Listopada 99, 32-440 Sułkowice, c) by post to the Seller's correspondence address: ul. 11 Listopada 99, 32-440 Sułkowice
  4. The complaint should contain: the Buyer's data (name, surname, address enabling contact with the Buyer), indication of the goods under complaint and the date of its receipt, and a description of the reservations. If the data provided in the complaint is insufficient or needs to be supplemented, the Seller, before considering the complaint, will ask the Buyer to supplement the complaint in the indicated scope. Attaching a copy of the receipt or invoice to the complaint will facilitate its recognition.
  5. The deadline for considering the complaint is 14 days from the date of its receipt by the Seller in the correct form. The response to the complaint is sent by post to the address provided by the Buyer, and in the case of providing an e-mail address as the correspondence address, via e-mail.
  6. If the Buyer who is a consumer has requested replacement of the goods with a new one or removal of the defect of the goods, or has made a statement of price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 days, it is considered that the request is considered justified.
  7. If the goods purchased through the Store have a defect, the Buyer may exercise the rights provided for in the provisions of the Civil Code regarding the warranty for defects, contained in the provisions of art. 556 - 576 of the Civil Code. The Seller is liable under the warranty for a physical defect of the goods, if the defect was found within one year from the date of delivery of the goods to the Buyer.
  8. If the Seller has accepted the Buyer's complaint and the goods are to be repaired or replaced with a new one, the goods should, if possible, be packed with full additional equipment that the Buyer received at the time of purchase. After packing the goods, the Seller should be notified so that he can order a courier to collect the goods from the Buyer.
  9. The Buyer's claim for removal of the defect or replacement of the item expires after one year from the date of finding the defect. If the Buyer is a consumer, the limitation period cannot end before the expiry of two years from the date of delivery of the goods to the Buyer.
  10. The Seller is not liable for damages caused by mistakes made by the Buyer when placing the order, as well as for unjustified refusal to collect the goods. In such a situation, the costs associated with the re-shipment of the goods shall be borne by the Buyer.
  11. The Seller informs that the Buyer who is a Consumer has the right to ask the Municipal (poviat) consumer rights ombudsman for help in settling the Buyer's complaint.
  12. In the event of an unjustified complaint, all costs related to its handling (cost of travel to the customer, employee time, expert opinions, examinations, appointment of experts, etc.) will be transferred to the complainant.

When collecting the goods, please check whether the shipment or its packaging has any visible damage. In the event of any damage, please draw up a complaint report in the presence of the courier. This will significantly facilitate the subsequent pursuit of claims by the Seller against the courier company.

§8 Guarantee

  1. All goods sold through the Store are covered by the Seller's 12-month quality guarantee. The warranty period is counted from the date of delivery of the item to the Buyer.
  2. If physical defects of the goods are revealed during the warranty period, the Seller undertakes to repair the goods or replace the goods with a new one within 21 working days from the date of reporting the defect by the Buyer. The choice of the method of removing the defect belongs to the Seller.
  3. If, in the opinion of the Seller, the repair of the goods or replacement with a new one is impossible or would require excessive costs, the Seller will refund the price paid for the goods to the Buyer.
  4. If the Buyer reports a defect in the goods under the warranty, the Seller shall collect the goods at his own expense or repair the goods at the place where the goods are located. The choice of the method of removing the defect and the place of repair is made by the Seller.
  5. Reporting a physical defect of the goods under the warranty should be made within 14 days of detecting the defect. The notification should be made using the complaint form, in writing to the Seller's correspondence address, indicated at the beginning of these Regulations, or in person at the Seller's address. The notification should include the Buyer's data (name, surname, address, contact number), proof of purchase of the goods from the Seller, a description of the reservations and an indication that the Buyer is making a notification under the guarantee.
  6. The Seller's warranty for the goods does not in any way exclude, limit or suspend the Buyer's rights under the provisions on the warranty for defects in the sold item.
  7. Liability under the warranty covers only defects resulting from causes inherent in the sold goods.

§9 Withdrawal from the contract

  1. According to Art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) The buyer who is a consumer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving a reason, except direct costs of returning the items to the Seller indicated in paragraph 9 of this paragraph and the costs indicated in sec. 7 of this paragraph.
  2. The deadline to withdraw from the contract starts from the date of handing over the goods to the Buyer or a third party indicated by him, and in the case of a contract that includes many goods that are delivered separately, in batches or in parts - from taking possession by the Buyer (or a third party indicated by him). third party) of the last good, lot or part.
  3. The buyer who is a consumer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the Seller. The statement can be submitted using the form, the template of which is attached as Appendix 2 to the Act of 30 May 2014 on consumer rights or using the template provided by the Seller, attached as Appendix 1 to these Regulations.
  4. To retain the right to withdraw from the contract, it is enough to send a statement of withdrawal before the deadline.
    The statement can be sent to the Seller: - by post to the correspondence address: ul.
    11 Listopada 99, 32-440 Sułkowice, – by e-mail to the following address: office@fabricworld.eu
  5. In the event of withdrawal from the contract on the above terms, the Seller, no later than within 14 days of receipt of the Buyer's declaration of withdrawal from the contract, will return to the Buyer all payments made by him, subject to paragraphs 6 and 7 of this paragraph.
  6. If the Seller has not offered to collect the goods from the Buyer himself, he may withhold the reimbursement of payments received from the Buyer until he receives the goods back or the Buyer provides proof of sending them back, depending on which event occurs first.
  7. If the Buyer has chosen a method of delivering the goods other than the cheapest usual method offered by the Seller, the Seller is not obliged to reimburse the Buyer for the additional costs incurred by him.
  8. The Buyer is obliged to return the goods to the Seller no later than within 14 days from the date on which he withdrew from the contract, unless the Seller proposed that he would pick up the goods himself. To meet the deadline, it is enough to send back the goods before its expiry. Please pack the returned goods securely and write "RETURN" on the parcel in a visible place.
  9. The direct costs of returning the goods are charged to the Buyer, and the amount of these costs depends on the dimensions of the returned goods. The amount of these costs is estimated at a maximum of approximately PLN 500.00.
  10. The refund to the Buyer will be made using the same method of payment as used by the Buyer, unless the Buyer expressly agrees to a different method of return, which does not involve any costs for him.
  11. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contracts indicated in art.
    38 of the Act on Consumer Rights, in particular with regard to contracts: 1) in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs,
    2) in which the subject of the service are items that after delivery, due to their character, they become inextricably linked with other things.
  12. The buyer is only liable for a decrease in the value of the goods resulting from using them in a different way than it was necessary to establish the nature, characteristics and functioning of the goods.

§10 Provision of services by electronic means

  1. The Store is administered by the Seller. All rights to the Store, its Internet domain, name, graphic design, photos posted on the Store's website, as well as any other materials on the Store's website, are the property of the Seller, and the Buyer may use them only in a manner consistent with the Regulations and in accordance with the Act of February 4, 1994 on copyright and related rights.
  2. Through the Store, electronic services are provided that enable browsing and playing the content of the Store and placing orders for Goods, as well as the newsletter service. Using the above services is free.
  3. Newsletter is a service provided electronically consisting in sending the Buyer cyclical information about current promotions and Goods available in the Store. The newsletter is sent in the form of an electronic letter, only with the consent of the Buyer, to the e-mail address provided by the Buyer.
  4. The contract for the conclusion of electronic services is concluded at the moment of:
    - registration in the Store and acceptance of the Regulations by the Buyer - for Buyers registered in the Store,
    - when the Buyer starts using the Store - for Buyers not registered in the Store,
    - in the case of the newsletter service - upon activating the newsletter subscription by the Buyer by checking the "Subscribe to the newsletter" box in the registration form, as well as accepting the Regulations.
  5. Registration in the Store and creating an Account enables the Buyer to access some of the Store's functionalities unavailable to unregistered customers, such as access to information about the history and details of orders placed, invoices issued, discounts and notifications sent, and also enables convenient updating of the Buyer's data provided during registration.
  6. The contract for the provision of electronic services is concluded for an indefinite period. The buyer has the right to terminate the contract without giving reasons, with immediate effect. For this purpose, the Buyer should stop using the Store. and if the Buyer has a registered account in the Store or uses the newsletter service, it is enough for the Buyer to send an e-mail to the following address: office@fabricworld.eu with a request to stop sending the newsletter or delete the Buyer's account.
  7. Termination by the Buyer of contracts for the provision of electronic services does not affect the validity of contracts for the purchase / sale of Goods concluded by the Buyer via the Store.
  8. The minimum technical requirements necessary to use the Store are: a device with Internet access, an installed and updated version of a web browser, e.g. Google Chrome, Internet Explorer, Firefox, Opera, Safari with JavaScript enabled and cookies enabled, as well as active e-mail account (e-mail). Recommended minimum screen resolution: 1024×768 pixels.
  9. The Seller informs that it is unacceptable for Buyers to post or deliver illegal content via the Store, in particular content prohibited by law, including content that violates personal rights and other rights of third parties, as well as for Buyers to take actions that could destabilize or disrupt the operation of the Store or hinder access to the Store by the Seller or other Buyers.
  10. In the event of a breach by the Buyer of the law, the provisions of these Regulations or the principles of the Privacy Policy, as well as in the event of the Buyer acting in a manner that hinders the operation of the Store or is burdensome for other Buyers, the Seller has the right to deprive the Buyer of the right to use the Store and limit access to some functionalities of the Store.
  11. The Seller informs that the Store uses cookie files to collect information related to the use of the Store by Buyers, including to enable Buyers to remember login details, maintain started sessions by Buyers, as well as to create viewing statistics for materials posted in the Store and research preferences buyers.
  12. All complaints regarding services provided electronically and the functioning of the Store, as well as notifications regarding violations of the Regulations should be submitted to the e-mail address: office@fabricworld.eu or by post to the Seller's address: FABRIC WORLD SP. Z OO, ul. 11 Listopada 99, 32-440 Sułkowice.
  13. Complaints will be considered within 14 days from the date of receipt of the complaint. The response to the complaint will be sent to the address indicated by the complainant. If the data or information provided in the complaint need to be supplemented, the Seller shall ask the Buyer to supplement the complaint in the indicated scope before considering the complaint.
  14. The seller, as far as possible, ensures the protection of the transmitted digital content and data by using technical and organizational measures to protect them against their acquisition by unauthorized persons (e.g. SSL encryption, access passwords, antivirus programs). However, the Seller indicates that the use of the Internet and services provided electronically carries a risk of malware entering the ICT system and the Buyer's device or unauthorized access to the Buyer's data by third parties. In order to minimize these risks, the Buyer is obliged to protect his login and password to access the account in the Store and not to disclose them to third parties, and to use appropriate technical security measures, such as anti-virus software.
  15. The Seller is not responsible for disruptions in the operation of the Store caused by force majeure, failure of links or equipment not belonging to the Seller, as well as caused by unauthorized interference of Buyers.
  16. The Seller is not responsible for the temporary inability of the Buyers to use the Store due to maintenance works, improvements or changes to the Store's website. The Seller will, if possible, inform about the planned technical breaks and their duration by posting appropriate messages on the Store's website.

§11 Final Provisions

  1. The personal data provided by the Buyers are collected and processed by the Seller in accordance with applicable law and the Privacy Policy posted on the website www.fabricworld.eu
  2. The Seller informs that in the event of any disputes related to the contract for the sale of goods concluded through the Store, the Buyer, in addition to filing a lawsuit with a common court, has the option of using out-of-court means of pursuing claims.
    For this purpose, the Buyer may use: a) the Permanent Consumer Arbitration Court (address details of the court are available at www.uokik.gov.pl), which adjudicates in civil law disputes and operates at the Provincial Inspectorates of the Trade Inspection.
    This court considers disputes between consumers and entrepreneurs, if they result from the concluded sales contract or contract for the provision of services. The consent of both parties to the dispute is necessary to consider the case. b) mediation at the voivodship inspectorates of the Trade Inspection (address details are available at www.uokik.gov.pl) - mediation proceedings between the entrepreneur and the consumer are initiated at the consumer's request or ex officio and are free of charge (apart from possible costs of opinions commissioned to experts) . These proceedings are aimed at amicable settlement of the dispute by presenting the parties to the contract with the current state of the case and possible proposals for amicable settlement of the dispute.
  3. The buyer also has the right to take advantage of free advice provided by consumer organizations such as: the Consumer Federation (www.federacja-konsumentów.org.pl) or the Association of Polish Consumers (www.konsumenci.org)
  4. These Regulations come into force on January 1, 2016 and apply to all contracts concluded after its entry into force
  5. In matters not covered by these Regulations, the provisions of the Civil Code (Journal of Laws of 2014, item 121, as amended) and the provisions of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) shall apply. .

We kindly inform you that FABRIC WORLD SP. Z OO with its registered office at ul. 11 Listopada 99 in Sułkowice processes the following scope of your personal data;

– Name, surname, e-mail address, contact telephone number and delivery address,
and possibly data needed to issue an invoice (company name,
tax identification number) – in the case of mail order sales.

– Name, surname, e-mail address, contact telephone number and possibly data
needed to issue an invoice (company name, tax identification number) – in the case of
personal collection.
These data were obtained as a result of civil law activities
(sale/purchase), inquiries or correspondence with our company on the date of the
above-mentioned activities.

In the light of the above, we would like to inform you that:

  1. The administrator of your personal data (hereinafter: Administrator) is: FABRIC WORLD SP.
    Z OO, ul. 11 Listopada 99, 32-440 Sułkowice, NIP 6812084154
  2. The Administrator can be contacted in writing by traditional mail
    to the following address: FABRIC WORLD SP.
    Z OO, ul. 11 Listopada 99, 32-440 Sułkowice or via email: OFFICE@FABRICWORLD.EU
  3. The administrator has appointed a Data Protection Officer who can be contacted
    in writing by traditional mail to the following address: FABRIC WORLD SP. Z OO, ul. 11 Listopada 99, 32-440 Sułkowice or via email: OFFICE@FABRICWORLD.EU
  4. Your personal data is processed on the basis of art.
    6 sec. 1 lit. f of the GDPR, i.e. based on the necessity of processing for purposes arising from legitimate
    interests pursued by the Administrator.
  5. The legitimate interests pursued by the company consist in offering
    customers upholstery fabrics and furniture articles.
    The company does not share data with other entities, unless additional
    arrangements in this regard have been made with you.
    Processing of personal data for the purposes of the above of products falls within the scope of business activity of Studio4U
  6. Your personal data is processed manually and automatically in order to
    provide Studio4U customers with comprehensive economic information as part of
    the products offered by the company, in order to conduct business in accordance
    with the law (accounting) as well as for statistical purposes.
  7. The administrator processes your personal data to the extent that they are made
    available by public sources - i.e. available on websites and
    official registers (KRS, REGON, etc.)
  8. In connection with the processing of your personal data, you have
    the right to:
    - request the Administrator to access your personal data,
    - request the Administrator to correct your personal data,
    - request the Administrator to delete your personal data,
    – request the Administrator to limit the processing of your personal data,

– object to the processing of your personal data,
– transfer your personal data,
– submit a complaint to the supervisory authority.

The above rights can be exercised by: e-mail contact at:
OFFICE@FABRICWORLD.EU or by traditional mail, by post to the following address: FABRIC WORLD SP. Z OO, ul. 11 Listopada 99, 32-440 Sułkowice

We also inform you that:

8. The Administrator makes every effort to ensure all means of physical,
technical and organizational protection of personal data against their accidental
or intentional destruction, accidental loss, change, unauthorized disclosure,
use or access, in accordance with all applicable regulations.

To download

Attachment: Declaration of withdrawal from a distance contract - DOWNLOAD

Attachment: Sample return form - DOWNLOAD