Complaints
- The Seller is liable to the Buyer for physical and legal defects of the sold goods on the terms set out in the provisions of the Civil Code, in particular in art. 556 and art. 5561 - 5563 CC
- If the goods sold through the Store have defects, the Buyer has the right to file a complaint with the Seller. Complaints are not subject to defects resulting from improper use of the goods by the Buyer.
- The Buyer may submit a complaint:
a) by filling in the complaint form, full details of the defective product should be provided (fill in all fields of the form),
b) in person at the Seller's company at the following address: ul.
11 Listopada 99, 32-440 Sułkowice, c) by post to the Seller's correspondence address: ul. 11 Listopada 99, 32-440 Sułkowice - The complaint should contain: the Buyer's data (name, surname, address enabling contact with the Buyer), indication of the goods under complaint and the date of its receipt, and a description of the reservations. If the data provided in the complaint is insufficient or needs to be supplemented, the Seller, before considering the complaint, will ask the Buyer to supplement the complaint in the indicated scope. Attaching a copy of the receipt or invoice to the complaint will facilitate its recognition.
- The deadline for considering the complaint is 14 days from the date of its receipt by the Seller in the correct form. The response to the complaint is sent by post to the address provided by the Buyer, and in the case of providing an e-mail address as the correspondence address, via e-mail.
- If the Buyer who is a consumer has requested replacement of the goods with a new one or removal of the defect of the goods, or has made a statement of price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 days, it is considered that the request is considered justified.
- If the goods purchased through the Store have a defect, the Buyer may exercise the rights provided for in the provisions of the Civil Code regarding the warranty for defects, contained in the provisions of art. 556 - 576 of the Civil Code. The Seller is liable under the warranty for a physical defect of the goods, if the defect was found within one year from the date of delivery of the goods to the Buyer.
- If the Seller has accepted the Buyer's complaint and the goods are to be repaired or replaced with a new one, the goods should, if possible, be packed with full additional equipment that the Buyer received at the time of purchase. After packing the goods, the Seller should be notified so that he can order a courier to collect the goods from the Buyer.
- The Buyer's claim for removal of the defect or replacement of the item expires after one year from the date of finding the defect. If the Buyer is a consumer, the limitation period cannot end before the expiry of two years from the date of delivery of the goods to the Buyer.
- The Seller is not liable for damages caused by mistakes made by the Buyer when placing the order, as well as for unjustified refusal to collect the goods. In such a situation, the costs associated with the re-shipment of the goods shall be borne by the Buyer.
- The Seller informs that the Buyer who is a Consumer has the right to ask the Municipal (poviat) consumer rights ombudsman for help in settling the Buyer's complaint.
- In the event of an unjustified complaint, all costs related to its handling (cost of travel to the customer, employee time, expert opinions, examinations, appointment of experts, etc.) will be transferred to the complainant.
When collecting the goods, please check whether the shipment or its packaging has any visible damage. In the event of any damage, please draw up a complaint report in the presence of the courier. This will significantly facilitate the subsequent pursuit of claims by the Seller against the courier company.